Help Center

Each order is handled with the utmost care and dispatched within 2 to 3 business days after confirmation. Delivery across Brazil usually takes 3 to 7 business days , ensuring both efficiency and elegance in every step.

Indeed. Upon shipment, you shall receive a tracking code , allowing you to follow your timepiece's journey until it reaches your hands.

Yes. Orders may be canceled prior to dispatch . Once shipped, the process must follow our return and refund policy.

We honor a 7-day reflection period after receipt. Provided the item is in pristine condition, the refund will be processed within 7 business days after inspection.

We graciously accept credit cards, PIX, and bank slips (boleto) , offering you the flexibility befitting a refined clientele.

Absolutely. Transactions are conducted through trusted, encrypted platforms , ensuring your discretion and safety at every step.

Yes. For your convenience, credit card purchases may be divided into up to 12 installments , depending on your card provider.

PIX is confirmed within the hour. Credit cards are usually approved within minutes, although some issuers may require up to 24 hours. Bank slips (boleto) clear within 3 business days .

Kindly contact our support team via email or WhatsApp within 7 days of receipt , and we shall guide you through the return process with the discretion it deserves.

For returns by personal choice, the responsibility lies with the client. In the rare event of defect or misdelivery, Aristocrates & Co assumes the shipping cost.

Once the item has been returned and approved by our specialists, the refund shall be processed within 7 business days . Credit card refunds may reflect within 2 billing cycles , subject to the issuer.

The item must remain in untouched condition , with all packaging and accessories intact. Any signs of wear or alteration may void the request.

At present, our service is exclusive to Brazil , ensuring swift and reliable deliveries to our distinguished clientele.

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Our maison specializes in premium clones of haute horlogerie , masterpieces crafted with unparalleled attention to detail. While they are not originals of the brands, they are conceived to embody their essence with artistry and precision.

Our team of attendants is at your disposal via WhatsApp or by email at support@aristocratesco.com.br , ensuring personalized assistance with the refinement you deserve.